Record To Tape
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Record to Tape - privacy policy

privacy policy

This Privacy Notice sets out the basis on which "we" (Record To Tape) will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our website www.recordtotape.com (“the Site”) and customers who book our services.

Our privacy commitments

We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.

We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed.

For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.

CUSTOMERS Data Collection

We collect the following Personal data from or about you as a "Record To Tape" customer:

Personal Data collected directly from you through the order process: your name, phone number and email address. Our legal basis for the collection and processing of this data is the provision to you of the classes booked by you.

Personal Data Collected Automatically from the use by you of the site. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the site and provide you with access to the pages you wish to access.

Data Uses

We use your Personal Data:

For the administration of your booked sessions and to contact you about these sessions.

To contact you with surveys and feedback requests.

To analyse the purchase history of our customers and the way our customers use the site.

Cookies

We use cookies (small text files which are transferred to your browser by the site to identify data traffic patterns, personalise contents and support security. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. Disabling essential cookies will result in you no longer able to use the entire functionality of the site.

Google Analytics

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the site. Google uses this data only to provide us with information on how users use the site and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB

Google Adwords/ Facebook Pixel

Google Adwords / Facebook Pixel, are web services provided by Google, Inc. (“Google”) and Facebook. They also place cookies on your computer, to enable Google and Facebook to assist us with targeted advertising and relevant reports relating to these sites. The information generated by Google and Facebook cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google and Facebook on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser.

Data Sharing

Record To Tape will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the site, provide our services to you and administer your account.

Social Media

We will share your Personal Data with social media sites to enable them to provide marketing messages that you have agreed to receive from them. The social media sites we share your Personal Data with as at the date of this Privacy Notice and their respective privacy statements are:

Facebook: https://www.facebook.com/privacy/explanation

Instagram: https://help.instagram.com/155833707900388

SOCIAL MEDIA FOLLOWERS Data Collection

We receive the following Personal Data about you if you follow one of our social media accounts: Your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.

Data Uses

We use this Personal Data:

to provide bespoke social media content (for example by analysing your general interests)

to create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements)

to find out more about our digital community (for example by analysing the age ranges of our followers)

Data Sharing

Record To Tape will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the site, provide our services to you and administer your account.

WEBSITE VISITORS Data Collection

We collect the following Personal Data about you if you visit one of our site: site referrals, browsing pattern, browser type, location, general interests, gender, age. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating the site, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our services.

Data Uses

We use this Personal Data:

to provide you with bespoke website content (for example by analysing our site visitors’ age ranges)

to gain insight into your behaviour and preferences (for example by analysing the website pages you visit)

to create bespoke marketing messages (for example by analysing the click throughs on our site)

to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our site)

to collect site statistics

Data Sharing

Record To Tape will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the site, provide our services to you and administer your account or otherwise as required or permitted by law.

DATA PROCESSORS

We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:

Payment Processor: Stripe - located in the U.S. Privacy Shield Certified https://stripe.com/privacy-shield-policy

CRM Tool: Mailchimp - https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

Social Media Platform: Facebook - some data centres located in the U.S. Privacy Shield Certified https://www.facebook.com/privacy/explanation

Web Management Tools: Google Analytics, located in the U.S. Privacy Shield Certified. https://www.google.com/policies/privacy/

Data Security

We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.

Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised employees.

We regularly review our security systems to ensure that your Personal Data remains safe and secure.

Duration of Storage

We will maintain records of your Personal Data for as long as you remain an active user of our site

Your Rights in Relation to Personal Data

You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information \Commissioner www.ico.gov.uk.

You can contact us with questions about the personal information we hold about you using the contact information provided in the contact us section of this privacy notice.

Changes to our Privacy Notice

We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the site and if we consider it to be appropriate we will notify subscribers of any material changes by email.